Hyster enjoys a terrific relationship with the majority of its customers due its focus on creating complete client satisfaction through its world class manufacturing. Our goal is to anticipate the requirements of each and every client as well as address them with lift trucks that deliver the value, the performance and the reliability which they demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by implementing our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, in order to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Every Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold each worker responsible for constant quality, together with the 5s workplace organization in place to help us achieve it.
Hyster provides a range of high quality features as standard with our products. By remaining devoted to our focus on quality and safety, and by being innovative from start to finish, we offer several of the best material handling machines on the market. These are just some of the reasons Hyster has become a leader in the industry.